Frequently Asked Questions
Learn more about our Butane, Propane and Patio Gas bottles and how to refill, exchange and return when you no longer need them.
What is a Cylinder Refill Agreement?
When you buy a gas bottle from us, you’ll be asked to pay for and agree to the Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas Limited. When it’s empty, you can simply exchange it for a pre-filled...
How do I connect my gas bottle, and which regulator do I need?
Connecting and disconnecting your gas bottle can vary depending on the type of gas and regulator you’re using. To make things simple, we’ve created handy guides for connecting and disconnecting your patio gas, propane, or butane bottles - you can find...
Who will deliver my order, and how long will it take?
Once your order is placed, it will be assigned to a local stockist in your area, who will handle the delivery on behalf of Calor. You’ll be informed of who your stockist is before delivery takes place, and the estimated date and time of when this should...
How can I tell when my gas bottle is empty?
The easiest way to check is by looking at the tare disk, a small circular aluminium plate located at the top of your gas bottle around the outlet valve. This disk shows the tare weight, or the weight of the bottle when it’s completely empty. If you weigh...
What is a 15kg butane gas bottle used for?
A 15kg butane gas bottle is commonly used for indoor portable heaters, as well as for cooking and heating duties in static caravans when the weather is mild. The 15kg butane cylinder size provides extended run time compared with smaller bottles while...
Can a 15kg butane bottle be used for home heating?
Yes. A 15kg butane gas bottle is well-suited to most indoor portable cabinet heaters that use a 21mm clip-on regulator. Always follow appliance instructions, keep rooms ventilated, and use a compatible regulator for safe operation.
How do you store a 15kg butane gas bottle safely?
Store upright, in a well-ventilated, secure area away from heat sources and ignition.
Keep the valve closed when not in use and check the 21mm clip-on regulator and hose for wear.
Do not store in basements or living spaces. Protect from extreme heat...
How do I connect my regulator to my 15kg butane bottle? And which regulator do I need?
A 21mm clip-on regulator is required to safely use this 15kg butane cylinder. If you need a new regulator, you can buy one directly from the Appliances Shop.
For more information on how to connect and disconnect your regulator to your bottle, ...
How does delivery work when ordering on the Calor Gas Bottle Shop?
Orders are delivered within 7 working days for a £5 fee. You'll receive an email with the delivery date and the assigned retailer. Include any special instructions, like where to leave the bottle when placing your order. Please note we cannot deliver...
Cylinder Refill Agreement
What is a CRA and what does it mean for you
When you buy a gas bottle from us, you'll be asked to pay for and agree to the Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas Limited. When it's empty, you can simply exchange it for a pre-filled cylinder within the same category group, or return the cylinder in good order to a Calor Centre for a partial refund*. See Refills, exchanges and returns. for full details.