Frequently Asked Questions
Learn more about our Butane, Propane and Patio Gas bottles and how to refill, exchange and return when you no longer need them.
What is a Cylinder Refill Agreement?
When you buy a gas bottle from us, you’ll be asked to pay for and agree to the Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas Limited. When it’s empty, you can simply exchange it for a pre-filled...
How do I connect my gas bottle, and which regulator do I need?
Connecting and disconnecting your gas bottle can vary depending on the type of gas and regulator you’re using. To make things simple, we’ve created handy guides for connecting and disconnecting your patio gas, propane, or butane bottles - you can find...
Who will deliver my order, and how long will it take?
Once your order is placed, it will be assigned to a local stockist in your area, who will handle the delivery on behalf of Calor. You’ll be informed of who your stockist is before delivery takes place, and the estimated date and time of when this should...
How can I tell when my gas bottle is empty?
The easiest way to check is by looking at the tare disk, a small circular aluminium plate located at the top of your gas bottle around the outlet valve. This disk shows the tare weight, or the weight of the bottle when it’s completely empty. If you weigh...
Cylinder Refill Agreement
What is a CRA and what does it mean for you
When you buy a gas bottle from us, you'll be asked to pay for and agree to the Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas Limited. When it's empty, you can simply exchange it for a pre-filled cylinder within the same category group, or return the cylinder in good order to a Calor Centre for a partial refund*. See Refills, exchanges and returns. for full details.